Frequently Asked Questions

Bintwina.com is Ghana's trusted online marketplace that connects buyers and sellers with a secure escrow payment system. We make online buying and selling safe, easy, and reliable for everyone in Ghana.

Here's how it works in 4 simple steps:

1. Create a Deal: Seller creates a deal and shares the link with the buyer.
2. Pay into Escrow: Buyer pays into Bintwina's secure escrow account.
3. Delivery Dispatched: Rider picks up and delivers the item.
4. Confirm & Receive: Buyer confirms delivery, seller gets paid.

Yes! Bintwina.com is completely safe to use. We use:

• 🔒 Secure escrow payments - money is held until delivery is confirmed
• ✅ Verified users - all users are verified
• 🚚 Professional delivery - handled by trusted riders
• ⚖️ Dispute resolution - our team is ready to help

To buy an item:

1. Browse the marketplace or receive a deal link from a seller
2. Review the item details, price, and delivery terms
3. Pay the full amount into our secure escrow account
4. Wait for delivery - track your rider in real-time
5. Confirm delivery when you receive the item

If you don't receive your item, you can open a dispute. Since your money is held in escrow, it will not be released to the seller until you confirm delivery. Our dispute resolution team will investigate and help resolve the issue fairly.

Yes! You can track your rider in real-time on the map. You'll see exactly where your item is and when it will arrive.

To sell an item:

1. Create a deal with item description, photos, price, and delivery details
2. Share the deal link with the buyer via WhatsApp, SMS, or social media
3. Wait for the buyer to pay into escrow
4. Prepare the item and schedule delivery
5. Receive payment once the buyer confirms delivery

You get paid as soon as the buyer confirms they have received the item and it matches the description. The money is released from escrow directly to your wallet instantly.

If the buyer doesn't confirm delivery, you can open a dispute. Our team will review the delivery confirmation from the rider and release the payment to you if delivery was successful.

Escrow is a secure payment system where a third party (Bintwina.com) holds the buyer's money until the transaction is complete. This protects both the buyer and the seller:

• Buyer: Your money is safe until you receive your item
• Seller: You know the money is there before you ship

We accept various payment methods including:

• 📱 Mobile Money (MTN, Vodafone, AirtelTigo)
• 💳 Bank Transfers
• 💵 Cash (for in-person deals)

No! We believe in transparent pricing. What you see is what you pay. There are no hidden fees or surprises. Our fees are clearly stated before you complete any transaction.

All deliveries are handled by trusted dispatchers and riders who are verified by Bintwina.com. We ensure that all riders are professional, reliable, and handle your items with care.

Delivery times depend on your location and the rider's availability. Typically, deliveries within the same city take 1-3 hours, while inter-city deliveries may take 1-2 days. You'll get real-time tracking updates.

Delivery costs are calculated based on distance, item size, and delivery speed. The exact cost is shown before you confirm the deal. There are no surprises.

Creating an account is easy! Just click the "Register" button, fill in your details, verify your phone number, and you're ready to start buying and selling.

Yes! We take your privacy and security very seriously. We use the latest encryption and security measures to protect your personal information. We never share your data with third parties.

You verify your account by confirming your phone number and email address. For sellers and dispatchers, additional KYC verification may be required to ensure trust and safety.